1. Introduction
At Voisa Overseas, we strive to provide exceptional visa consultation and immigration services. This Refund Policy outlines the terms and conditions under which refunds may be granted for our services. By using our services, you agree to this policy.
2. Eligibility for Refunds
Refunds are only considered in the following cases:
✔ If Voisa Overseas fails to provide the agreed-upon services due to an internal issue.
✔ If a duplicate payment is made due to a technical error.
✔ If a client cancels the service before any work has commenced.
3. Non-Refundable Fees
🚫 Application fees paid to overseas employment agencies and institutions.
🚫 Visa application fees paid to embassies, consulates, or government authorities.
🚫 Charges paid for third-party services, including courier, medical tests, or language assessments.
🚫 Any fees paid for partially completed or fully processed applications.
🚫 If a visa is refused due to false information, document fraud, or misrepresentation by the client.
4. Refund Request Process
To request a refund, follow these steps:
1️⃣ Send an email to support@voisaoverseas.com with the subject “Refund Request” and include your payment details, service availed, and the reason for the refund.
2️⃣ Our team will review your request within 7-10 business days and notify you of the approval or rejection.
3️⃣ If approved, refunds will be processed within 30 business days using the original payment method.
5. Partial Refunds
In some cases, a partial refund may be provided if only a portion of the service has been completed before the refund request.
6. Exceptions & Disputes
🔹 Voisa Overseas holds the final decision on refund requests.
🔹 Disputes related to payments and refunds should be resolved directly with our support team.
🔹 Legal action or chargebacks without prior communication will void any refund eligibility.
7. Contact Us
For any refund-related inquiries, you can contact us at:
📍 Head Office Address:
43/23, Vikas Colony, Ranwar Road, Karnal PIN – 132001
📩 Mail Us:
support@voisaoverseas.com
📞 Phone:
+91 9992228104, +91-9992228107